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Archive for the ‘Business’ Category
Customer Service Versus The Customer Experience
Monday, June 7th, 2010Customer service has been a long-standing concern for businesses of all sizes and in all markets. The interaction between you and your customers is an incredibly important piece to the puzzle that determines their overall experience. However, despite what some might think, customer service is not equivalent to customer experience. The experience that your customers [...]
Read On |OutBrake | A Business Visualization Workshop
Thursday, June 3rd, 2010Break out of the mold with the OutBrake workshop, designed specifically for small business owners, entrepreneurs, and sole proprietors. No, we won’t be meditating; we will be learning how to create visual representations of the main components of your business. With 25-50% of our brains dedicated to the visual system, it is no surprise that [...]
Read On |SMB Innovations Workshop
Friday, May 14th, 2010On Tuesday, June 22, three small business owners will join forces to bring start-ups and young businesses an information-packed workshop. Denise Speer of Virtual Office Analytics, Ltd. will provide an outline of fundamental software tools. From managing your business contacts to collaborating with your colleagues, Denise will prepare you for managing data as your business [...]
Read On |What I Learned From Jonathan Arnold
Thursday, April 8th, 2010In continuation of my efforts to increase the visibility and awareness of Point Brake within the Indianapolis area, the second April event I attended was Techmakers on Tuesday evening. One of my goals for this month is to establish strategic partnerships, and I knew that there would be plenty of fish in the sea for [...]
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